For food businesses, consistency of supply is essential, not optional. Our fulfilment process is designed to reflect that.
For wholesale trade customers and retail buyers alike — from order placement to invoicing.
Trade customers order via phone, email, or an agreed process. Retail customers buy directly. All orders confirmed in writing before processing.
We process against current stock. For wholesale, we confirm availability, quantities, pricing and despatch dates at confirmation.
Orders picked, checked for accuracy, and packed appropriately. Fresh produce handled to maintain quality during transit.
Goods delivered to a specified address or made available for collection. Lead times agreed with each customer individually.
Invoice issued upon despatch or collection. Payment terms for trade accounts agreed in advance and set in writing.
Delivery availability, schedules and minimum order quantities are confirmed at the time of enquiry and may vary depending on your location and the goods ordered.
We apply the appropriate standards across all categories we supply.
| Product category | Handling notes |
|---|---|
| Fresh Fruit & Vegetables | Temperature-controlled handling; short lead times to maintain freshness. |
| Ambient Groceries & Drinks | Ambient storage; standard packing and palletisation available. |
| Sweets & Confectionery | Ambient; packaged to prevent damage in transit. |
| Coffee & Tea | Ambient; sealed packaging maintained throughout. |
| Cosmetics & Personal Care | Standard ambient handling; packaging integrity checked prior to despatch. |
| Household & Chemical Products | Segregated from food products during storage and transit where required. |
| Baby Supplies & Infant Formula | Handled with care; batch and expiry information maintained. |
| HORECA Products | Handled to catering-grade standards; packed for commercial kitchen delivery. |
| Pet Food & Animal Care | Standard ambient handling and packing. |
Minimum order quantities apply to trade and wholesale orders. These vary depending on product category and delivery location. Please contact us directly for details applicable to your requirements. We do not publish a fixed minimum order value publicly — it is agreed on a per-account or per-order basis.
If a delivered order is short, damaged, or incorrect, customers must notify us within 24 hours of receipt. We will investigate and arrange replacement, credit, or resolution as appropriate. Claims made outside the agreed notification window may not be accepted. Fresh produce returns are assessed case-by-case given the perishable nature of the goods.
For all delivery, order, and logistics enquiries, contact our team. We respond within 1–2 business days.